Frequently asked questions

What does The Proven Code offer?

Explore our range of supplements and at-home test kits on the shop page. Each product page provides information about its ingredients or contents and available pack options.

Where can I find ingredient information?

Check the individual product page and product label. You can also explore our ingredient guide.

How do I place an order?

Choose a product and pack option, add it to your cart, and follow checkout. Review the order details and final charges before paying.

Where can I check shipping information?

Read our shipping policy for current delivery information and check the charges shown at checkout.

What is your return and refund policy?

Read the refund policy for eligibility, conditions and the steps to request help with an order.

How can I contact customer support?

Visit our contact page for our support details and enquiry form.

Can I ask someone about product information?

Visit Contact an Expert to learn about our guidance service. For questions about your individual health needs, consult a qualified healthcare professional.